Eco Consumer Services has raised US$460,000 to scale its customer experience and reputation monitoring platform.
Eco Consumer Services, an online reputation management system,today announced it has secured financing, raising S$589,000 (US$460,000) and incubation support from Singapore-based Get2volume, who will incubate Eco with co-funding from the Singapore National Research Foundation (NRF).
This funding concludes the seed round for Eco totaling up to S$1.45m and will be used to accelerate international expansion of Eco’s customer experience system.
What exactly does Eco do? The company takes consumer opinions straight to the management of companies who wants to listen and learn from their customers and reward them for their contributions. Eco’s solution consolidates what customers say about a product or service and allows companies to leverage that information in order to service or re-market in a more meaningful way to their customer base. In return for customer’s feedback, Eco also allows merchants to create rewards.
Eco has served consumers and companies in all industry verticals in the US, Europe and Asia and has special offerings in the hospitality, F&B, Healthcare, FMCG and Automotive industries.
“Eco allows our customers to service incidents, manage public sentiment of their business outlets or products and surprise them with personalized gestures they will appreciate the next time they come back,” said Ken Reimer, CEO and founder of Eco. “Our goal, simply put, is to make tools that empower customers and explain to merchants what customers really want.”