[Singapore] ITSM CoP: A journey of introducing ITIL – practical considerations


Hear an IT Manager’s journey of introducing ITIL in the Singapore office of a Japanese MNC




ITIL (Information Technology Infrastructure Library)  is an attractive concept. Its best practice heritage promises much but implementing it is often not a straightforward affair. In the case of a smaller IT environment, implementing ITIL can be quite a challenge.

This case study presents the experience of an IT Manager implementing ITIL in a SME-sized subsidiary of a Japanese MNC. He will share how he adapted ITIL into his greenfield environment with limited resources, and stakeholders who found the concept new. He will also share the practical issues he faced and the solutions he adopted.

The IT Service Management Community of Practice (ITSM CoP) is a community for professionals involved in IT Service Management to share their knowledge and experience so as to encourage learning and support for each other through a vibrant network of practitioners. Join our LinkedIn group here – https://www.linkedin.com/groups/ITSM-Community-Practice-6502977.

More information about the seminar here – https://www.iss.nus.edu.sg/Events/AjourneyofintroducingITILintheSingaporeoff.aspx

Event details:

e27 Editorial Staff

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