Indonesia Asian Games Organizing Committee (INASGOC) today announced that it has replaced the service of ticketing startup Kiostix with e-commerce platform Blibli as the official ticketing partner for Asian Games 2018.
The replacement followed a flood of online complaints from customers, who cited issues such as the lack of sufficient staffing and outlets for on-site ticket exchange.
The Kiostix site was also inaccessible for at least one day prior to the opening ceremony of Asian Games 2018, which is set to happen on Saturday.
Customers also filed complaints about not receiving vouchers for their tickets, despite having paid for it.
INASGOC Ticketing Director Sarman Simanjorang told detikSPORT that the organisation has evaluated Kiostix’s performance following the complaints, and decided to appoint Blibli as their replacement.
“It is apparent that their system requires better maintenance. Since the maintenance might take a long time, we decided that it is appropriate to start working with a better, stronger partner as soon as possible,” he said.
According to various media reports, customers have been complaining about Kiostix services since Monday.
Throughout the ordeal, Kiostix has published an apology on their official social media handles.
The company provides tickets to the opening ceremony and other events related to the Asian Games 2018, which is set to run from August 18 to September 2 in Jakarta and Palembang.
Kiostix was not the only Southeast Asian startup involved in the running of Asian Games 2018.
Southeast Asian ride-hailing giant Grab was also named as sponsor for the event; their involvement in the event was greeted with a plan for a massive protest by Grab drivers, who have been calling for improved tariffs.
Startups that are not directly involved in the event have also been using it as an opportunity to market their services. For example, coworking space chain COCOWORK (formerly known as EV Hive) announced that it is providing free seats for journalists covering the event.
Image Credit: Asian Games 2018