Freshdesk

Freshdesk is one of the fastest-growing B2B companies in India. Its mission is to make it easy for brands to talk to their customers and painless for users to get in touch with businesses.

New office cubicles and a place to keep books

New office cubicles and a place to keep books

Founded in 2010 by Girish Mathrubootham and Shan Krishnasamy, the firm provides cloud-based customer support software. Its flagship product allows organisations to support customers through email, phone, websites, mobile apps, forums and social media.

Informal collaboration space with swings

Informal collaboration space with swings

The idea for its flagship product was the result of a bad customer experience, thanks to a broken TV. The founders saw a need for a better customer support solution that could help provide better customer experience. Also, the team saw an opportunity to scale as companies (their clients) grow.

Snazzy new collaboration spaces

Snazzy new collaboration spaces

So they started building. Six months later, in June 2011, Freshdesk won the Microsoft BizSpark Startup Challenge and one hundred days after that it celebrated its 100th customer.

Swings for people who want to work comfortably

Swings for people who want to work comfortably

Freshdesk has four offices — in Chennai (South India), San Francisco (US), London (UK) and Sydney (Australia).

New nap room with dim lighting

New nap room with dim lighting

The company recently completed its ninth expansion. Earlier, it had a 60,000 sq. ft. (5,574 sq. metres) office on Block B of SP Infocity. Now, it has leased an additional 60,000 sq. ft. (5,574 sq. metres) on Block C. Interestingly, the entire office space is located on one single floor.

Pantry

Pantry

With a 625-member strong team, Freshdesk has footprints not just in India and the US, but across many geographies.

Larger collaborative working space to emulate the feel of a conference room

Larger collaborative working space to emulate the feel of a conference room

As a B2B company, Freshdesk has 50,000 customers around the world that include popular brands such as 3M, Honda, Hugo Boss, University of Pennsylvania, The Atlantic, and Petronas.

The coffee shop area inside its new cafeteria

The coffee shop area inside its new cafeteria

In February this year, Freshdesk acquired Framebench, an online collaboration platform that enables teams to share, review, and comment on videos, images, presentations, and documents.

Indoor cricket pitch with nets

Indoor cricket pitch with nets

Earlier, it had bought mobile-first engagement startup Konotor.

Huddle pod

Huddle pod

Last April, Freshdesk closed a US$50 million Series E funding from Tiger Global, Google Capital and Accel Partners.

The playing area

The playing area

Prior to that, it had secured a US$31 million Series D from Tiger Global, Google Capital and Accel Partners.

The corridor leading into our new office

The corridor leading into our new office

On a global level, Freshdesk competes with NYSE-listed Zendesk.

Image Credits: Freshdesk