Customer Happiness Ambassador


| Singapore

Salary (USD) Not specified

Full Time | 10 Applicant(s)

Posted: 30 May 2016

Skills required

customer support, customer service

About Company

99.co is Singapore's Fastest Growing Property Portal which helps you discover the best way to find houses, condominiums, apartments and HDBs for sale & rent in Singapore.

Job Description

We dream deep. We believe in taking the red pill and working on things that have a sustainable and deep impact. We work to change real world industries rather than sit in ivory towers of software. Our obsession is to make the property market in Singapore and Asia more transparent, honest and reliable.

We work hard as a team — in the end, that’s the best part of the journey. Being part of something bigger than yourself, learning about yourself and learning how to trust someone else completely.

We believe in maximising life. We do not mean some unsatisfying ‘work-life balance’ crap. We believe you can have your cake and eat it too. We believe in taking control of our time to make the most out of it. We believe in fighting to make every day, every decision count. We believe our limited time here matters. We believe you can live healthily, work hard to build a startup, and have a great time all at the same time.

Recently we received a $2.7 MILLION funding from Facebook co-founder, Eduardo Saverin and leading venture capital firm Sequoia Capital. We are here for the long run and we dream to go BIG! (Read https://www.techinasia.com/facebook-cofounder-sequoia-invests-singapore-proporty-site-99co/ for more details)

Read up more about our culture here: https://medium.com/p/6d5ffeeb6d75/ before you apply! :)

We are looking for a proactive and helpful individual who has the curiosity and resourcefulness to get to the bottom of things. Patience is a valued virtue! If you have the ability to smile in the face of challenges and strive to make our users happy, then WE WANT YOU!

On the job training will be provided to stretch your mind and hone your people skills.

1.Tell us in no more than 100 words why you should be the chosen one
2. Indicate the date/period you are available

We would love to hear from you, so fire away!

You will be responsible for engaging and communicating with our customers. Tasks and skills required include the following:

  •  A passion for making a difference for our users
  •  Play double agent: be the voice of the 99.co team when talking to users, and the voice of our users when feeding back feature requests to the team
  •  Problem solving, thinking on your feet
  •  Be responsive and take initiative
  •  Read everything and will paste an html peace character somewhere in your application
  •  Compile and update FAQs / self-help guides to educate and address client needs
  •  Answer general questions about 99.co via chat/email/phone/sms
  • Communicate fluently and comfortably in English, and conversational Chinese