Comfort Works

Customer Service and Online Marketing Specialist (English,Taiwanese, Italian)

Comfort Works

| Malaysia

Salary (MYR) 3K - 5K

Full Time | 2 Applicant(s)

Posted: 18 Apr 2017


Skills required

Customer Service, Digital Marketing

About Company

The brand that's rejuvenating the world's old and tired sofas through beautiful, handmade slipcovers

Job Description

We are looking for someone who is self-motivated and wants to be extraordinary, particularly in their career success and personal growth. The ideal candidate is extremely organised and would have brilliant Mandarin writing but would also be able to communicate well in English. They would understand how to measure the impact of social campaigns and have a love for connecting with people. Previous experience in customer service, online marketing, social media management (blogs posts, youtube videos, Facebook, Instagram, Pinterest platforms) will be given priority.

Below is a snapshot of the position's roles and responsibilities:

Customer Experience Tasks (70% of your day):

  • Provide an amazing, personalised experience to each customer through various support channels such as emails, blogs, social media etc.

  • Effectively diagnose and solve day-to-day customer concerns and issues.

  • Applying the delight philosophy and following communication standards.

  • Ensure feedback flows to various teams in Comfort Works to improve our services.

  • You will need to be a ninja at operating our emailing system because you and your teammates are the knowledge pillars of email operations for the entire company.

  • Provide accurate data and feedback in order to create better product and customer experiences.

  • Engaging the customer community through creative content writing.

 

Online Marketing Tasks (30% of your day):

  • Researching strategic growth opportunities and partnerships.

  • Strategize delivery and schedule Facebook posts (videos, images, infographics, content, questions, etc)

  • Executing innovative marketing strategies and product launches.

  • Work closely with your team to provide and create value to your audience.

  • Contribute to brainstorming ideas and researching best practices for growing and scaling social media strategies.

  • Analyse and grow the number of organic visits, leads, revenue and engagement to identify trends and give recommendations for content creation.

Requirements

Pursuing growth and learning is one of our core values so expect to brainstorm cutting edge solutions for everyday problems on a daily basis. Imagine having the freedom to propose and execute even your most out-of-the-box ideas. You’ll get hands-on experience and support in a team-oriented environment and have some fun along the way. If you are tired of boring work environments, singular task jobs, and typical "office rules"; Screw that and join a collaborative environment that's all about innovation.

And since we consider ourselves a start-up: How could we not have a pingpong table (rarely functions as one), one single bean bag, a somewhat loaded fridge and 4 types of coffee stocked in the pantry along with a complex coffee machine (which no one knows how to use) to keep your enthusiasm in overdrive.

  • Marketing, Communication, Psychology, Interior Design or related major, or if you just have a strong passion and knowledge of online user experience and customer service, we are okay with that too!
  • Excellent command of the English and other languages such as Mandarin and /or  Italian is a bonus point.
  • Experience with Salesforce Desk or another CRM tool is a plus
  • Fun and friendly attitude with a passion for personal development
  • Excellent Follow Through and professionalism.
  • Flexible thinker capable of grasping new processes and procedures quickly
  • 1-3 years working experience.
  • Excited about change and challenge
  • You live on Whatsapp, Facebook, Skype.

Those looking for internship position are encouraged to apply.

Why Join Us?

Comfort Works’ team members make an impact from day one. They have an opportunity to enjoy early responsibilities and be involved in making impactful decisions. Our team is encouraged to use their initiative to shape their roles and keep themselves on track to develop individual expertise. We love DIY Projects, hacking, shopping, discussing great design, collecting quirky items, upcycling, decorating and re-decorating. Upon being on board you will enjoy an autonomous workflow, development opportunities, training, travel and an environment of like-minded people who don’t settle for anything less than doing what they love!

Pursuing growth and learning is one of our core values so expect to brainstorm cutting edge solutions for everyday problems on a daily basis. Imagine having the freedom to propose and execute even your most out-of-the-box ideas.

At Comfort Works, we foster a culture of experimentation, teamwork, equality, humble confidence, and infusing hard work and fun. You’ll get hands-on experience and support in a team-oriented environment and have some fun along the way. If you are tired of boring work environments, singular task jobs, and typical "office rules", screw that and join a collaborative environment that's all about innovation.

 

Cliff Notes

  • A work hard play hard group with solid management and resources.

  • Opportunity to learn about e-commerce, online marketing, reputation management, international online customer service, product design and web development.

  • Great international workmates from Australia, Poland, China, Indonesia, Singapore, Morocco.

  • Cool office space with a fully stocked fridge.

  • We make pretty things comfort-works.com