Glorgo

Senior Operations Executive

Glorgo

| Singapore

Salary (SGD) 3.5K - 4.5K

Full Time | 13 Applicant(s)

Posted: 29 Aug 2016


Skills required

Customer service, operations

About Company

The only app you need to get qualified service professionals to your door

Job Description

Our company is growing fast and we need an Operations Specialist to fine-tune our SOPs, customer service, customer outreach/engagement programs and represent the voice of the customer during product meetings.

If you're someone who is passionate about Business Operations and you'd like to be part of a small team that's about to take-off, then this is the place for you. 


Responsibilities:

  • Create and improve SOPs, process flows and policies
  • Customer care – respond to customer enquiries, after-sales support and case management
  • Manage daily operations of Service Professionals using our platform
  • Train and manage a team of customer care executives
  • Provide valuable product feedback from customers

Requirements:

  • 3+ years of experience in Operations minimum
  • At least 1 year of experience in Customer Care/Service
  • At least 1 year of training/mentoring experience preferred
  • Keen interest in technology
  • Personable and friendly
  • Bilingual in English and Mandarin to communicate with customers
  • Written English must be a 10/10