Insight Guides

Travel Operations Manager

Insight Guides

| Singapore

Salary (SGD) Not specified

Full Time | 17 Applicant(s)

Posted: 13 Jan 2017

Skills required

Travel Industry Customer Service and Operations

About Company

It's an exciting time at Insight Guides, as we embark on a dynamic new digital business model, data-driven marketing and a global roll-out.

Job Description

Job Description

Job Description: Travel Operations Manager (APAC)

Insight Guides a Online Travel marketplace in the luxury segment and a pioneer in Travel Content is seeking an experienced travel operations Manager to join its operations team in Singapore.

You will oversee all development of the online and offline Individual traveller bookings and ensure that all operations for proposals and reservations are completed in a timely manner. You will also work closely with key suppliers including Destination Management Consultants, major Travel and Tour Operators in the APAC region.

To develop and maintain excellent consultative communication skills to manage clients expectations and to have total responsibility for all their travelling needs


*To produce good quality quotations using the standard format and within the agreed deadlines for your market.

*To be able to advise the client of the most suitable options for their tours

*To ensure that all services are booked well in advance of the date of travel

*To log all new requests and follow-ups.

*To maintain close communication with the relevant suppliers at all times on the progress of the bookings

*To maintain close communication with the relevant clients at all times on the progress of the bookings

*To offer the clients as many additional services as possible in order to increase the income per group

*To respond to complaints within 2 working days and ensure it is fully resolved within 1 week

*To identify opportunities to improve operational and service methods / procedures.

*To reach the targets and goals set for your area

Required Skills and Experiences:

*Fluency in English, additional local Asian language will be considered a plus.

*Experience from the travel industry

*B2C travel industry experience

*A positive and competitive attitude with the drive to succeed and work ethic

*Sensitive to customers' needs and requirements

*Ability to identify sales opportunities

*Work in a team and confidant

*Good self-motivational skills


*Excellent customer service skills

*Able to 'think outside the box'

*Excellent written, oral and interpersonal communication /relationship-building and analytical skills

*Able to work independently and self-directed

*Excellent Time-Management

*Possesses strong proficiency in MS Office applications (Excel, PowerPoint and Word)

The Package:

The successful candidate can expect a competitive basic salary plus additional attractive company benefits.

If you meet the requirements and would like to be considered please send your CV to or apply online. Please note only shortlisted candidates will be notified of the progress in application.

Job Type: Full-time

Required education:

  • Bachelor's

Required experience:

  • Travel Industry: 2-3 years