At LenddoEFL, our vision is to provide life-changing financial products to more than one billion underserved individuals around the world.
About the Position:
This role is a key position with the Global Delivery Team focused on providing technical guidance and support for our partners. This position will have responsibilities for being the technical liaison for deploying the EFL/Lenddo product during on-site integrations, for providing technical support and troubleshooting issues directly with partners, and for attending partner meetings in person during deployments. Additionally, as part of the Global Delivery Team, the Integration Specialist will also cross-train in other aspects of launching and servicing our partners in order to provide a high quality, expedited deployment process.
Integration support for deployments
Deploy and assist with the design of new on-premise infrastructure
Provide technical requirements related to on-site deployments to Sales and Sales Engineering teams to aid in pricing and developing scopes of work.
Develop and enforce deployment best practices both internally and with partners to standardize our processes.
Attend on-site client meetings, including client kick-off meetings, to facilitate communication and expedite deployments.
Manage responses to client requests such as completing IT questionnaires, developing process flow diagrams, and formulating architecture diagrams.
Level 1 and Level 2 Support: Provide Level 1 support to regional partners, and provide Level 2 support when necessary to solve the reported issues. Escalate as needed to Level 3.
5 years experience in Linux system administration, including network layer VPNs and firewall configuration
2 years experience in system administration of AWS or Microsoft Azure
Experience with Docker and shell scripting or other scripting language an advantage