Naiise is a curated online destination for original, well-designed products and daily design inspiration.
As the Operations Manager, you will oversee designing and implementing business measures, new guideline and strategies. You will work jointly with other department heads to improve the operations processes of the company. The successful candidate needs to ensure the successful continuance of our business operations and help Naiise in building a solid infrastructure to power our growing omnichannel retail company.
As a Operation Manager, your job scope will include:
Liaise with our CEO and local MD to make decisions for operational activities and set strategic goals.
Design operation process flow and strategies to fit local processes and market.
Work closely with local MD to achieve and surpass sales, improve profitability, cash flow and achieve business goals and objectives.
Oversee operation teams - monitor analyse and improve operations efficiency and find ways to improve processes.
Motivate and lead high performance fulfillment and retail teams - provides mentoring, training and development for staff.
Develop finance flow for daily reconciliation and monthly pay-outs processes.
Manage merchant quality control by monitoring return rates, shipping time, order cancellations, and failed pick-ups from customers.
Oversee customer support processes and organise them to enhance customer satisfaction
Develop an effective and efficient strategic plan to coordinate with support services (Sales, Finance, Customer Service, IT).
Ensure that the company runs with legality and conformity to established regulations.
Experienced operations role with a proven track record.
A natural leader with strong communication, prioritisation, and management skill
Analytical, numbers-driven possess and advanced Microsoft Excel Skills
Ability to develop business processes and management of projects
Skilled in organisational development, personnel management, budget and resource development, and strategic planning.
Demonstrated experience in financial planning and analysis with previous experience overseeing human resources, information technology, and legal is a bonus.