IT Support Engineer - Level 1


| Singapore

Salary (USD) Not specified

Contract | 1 Applicant(s)

Posted: 05 Oct 2018

About Company

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Job Description

Work alongside & learn from best in class talent

Great work environment

Work within a leading employer in the Software industry

The Employer

Our client is a Fortune 500, end-to-end IT services company helping clients harness the power of innovation to thrive on change and guide their digital transformation journeys. As a result of their impressive growth, they  are looking to hire a Site Support Engineer.

The Job

Provide 24x7 onsite 1st Level (L1) Support for services and batch monitoring. The job will involve 12 hours shift roster

Support the help-desk functions

Coordinate with Support teams, provide information such as statistics, graph and logs for the incident investigation and resolution

Adhere to standard operating procedures and ensure timely escalation of major and critical incidents

Timely reporting of services outages or degradation and/ or batch failures

Work location will be client site and depend on the account assigned. As such, client sites are in North, South, East West and Central of Singapore

The Profile

Candidate should have prior field support experience in similar capacity

Must be familiar with ITIL process

Must be Singaporean. 

This is a 12 month contract role. Upon completing 12 months of contract, there will be a Completion Bonus of 0.5 months salary

Please apply for this role using the following link: