TNB Ventures

Customer Account Manager

TNB Ventures

| Singapore

Salary (SGD) Not specified

Full Time | 2 Applicant(s)

Posted: 15 Dec 2016


Skills required

Account Manager, Customer Account Manager

About Company

Founded by a complementary team of serial entrepreneurs who have founded, operated and exited their own companies, TNB Ventures was set up with a vision to be the next gen venture capital platform.

Job Description

Using the latest sensor technology, Taidii helps preschools to improve their productivity and service quality. We have proven track records with hundreds of kindergartens across Singapore, ASEAN and China. Since its initial B2B product offering, Taidii is now quickly expanding into the B2C market for parents of students. With our comprehensive database, Taidii provides value-added services such as school communication and social networking services to parents. 

Responsibilities

1.    Deploy integrated IT solutions for our customers (both hardware and software)

2.    Manage the whole life cycle of requirements gathering

3.    Ensure the system goes live and consistently improving the customer experience

4.    Work closely with local and overseas customer support teams to deliver the best customer service

Your job is not desk bound but requires you to meet with our customers frequently either face to face or online via communication platforms (Skype, Google Hangout etc.).

Requirements

In a nutshell, you are an IT professional that enjoys technical challenges and relishes the experience of being able to interact with customers.

Ideal candidates possess the following:

·         A good IT background and knowledge in both hardware and software.

·         Pleasant and outgoing personality with good interpersonal and communication skills. Good Verbal communication ability in Chinese will be an advantage.

·         Familiarity with mobile apps and ERP systems will be a plus.

·         Comfortable working in a fast-paced start-up environment