Philippines has the largest SMS user base, exceeding 250 Million messages per day. Effective customer communications over SMS has proven difficult for businesses. Furthermore, the customer is charged to communicate with the business, often leading the customer to look for alternatives.
TxtSupport is a SMS CRM allowing businesses to interact with their customers via SMS. It also provide integration into existing platforms and a growing API support to extend it. The best part of TxtSupport is that all communication costs are charged to the business, encouraging customers to interact without being charged by the telco.
Their primary users are businesses who need to properly communicate with customers via SMS and require a CRM to maintain a relationship with their user base.
TxtSupport provides an On-demand SMS CRM platform so businesses can communicate with their customers immediately. By not charging the customer to send the business SMS (reverse-charging), TxtSupport encourages interaction and business growth.
Their target market is primarily businesses and enterprises who have outgrown single mobile phone level communicates and are looking to streamline and scale SMS interaction with their customers.
Their current pricing model is a platform fee based on feature tiers and it's respective messages credits (received and sent). Additional pricing for message credits (received or sent) is also available for larger volume users.
Their direct competition in the Philippines comes from custom platforms built by the major local telco's - Smart Communications and Globe Telecom. Non-Philippines competition comes in the form of SMS gateways by Clickatell, BulkSMS and Nexmo.
Their biggest advantage is that they provide reverse-charging allowing customers to freely communicate with the business.