In the case of Indian startup, SupportBee, the founders were previously working on a music sharing site that allows musicians to broadcast to their Facebook and Twitter circle. Unlike some startups that pivot their ideas as a result of a failing first attempt, Muziboo was actually gaining pretty good traction. However, the founders identified a greater opportunity while trying to manage and keep up with the heap of email interactions. They then decided to pivot to create SupportBee, a helpdesk software for SMBs to provide customer email support.
I recently caught up with SupportBee’s Co-founder, Prateek Dayal to find out more about the company’s plans ahead.
What is the motivation behind the creation of SupportBee?
Before SupportBee, my co-founder Nithya and I were working on Muziboo, a music sharing site for musicians. We were getting hundreds of signups a day and a lot of support requests from our users. When we started looking at help desk softwares available in the market, we found everything really complicated and un-email like. We wanted something very simple to use and could not find anything. SupportBee was born out of this frustration.
We are excited about connecting with potential customers and partners. Singapore (and south east asia) has tons of interesting startups and we want to get the word out about SupportBee and see if we can work with them to create better tools for our customers.