• Result oriented ITIL V3 and PRINCE2 certified professional with 12 years of experience in Information Technology as a Senior Business Analyst(7+ years) and project lead with Tata Consultancy Services Limited and Interglobe Technologies. International experience working in USA and have lead virtual team in Australia.
• Hands on experience with Agile-Scrum development methodology (5 Years).
• Extensive hands on experience in Elicitation and analyzing business process by coordinating workshops, Ensure project designs are aligned with the architectural and business strategies with a clear relation to business priorities, SWOT Analysis, creating EPICs/HLD in TFS, Creating process flow diagram with VISIO tool, Preparing Project Management plan, Prepare HLD and seek final sign off from relevant parties for further development process. business process mapping, gap analysis, business to technical solution mapping and analysis, design review, mentoring team members, test plan development and writing UAT test cases.
• Mentor, Distribute work, Review artefacts, Review and close all outstanding RFCs and provide regular management reports. Main point of contact for Project delivery and collate the project information required for clients with internal reports and assist with completion of incident reports and MOM. Extensive experience in End-To-End project life cycle. Raising, reviewing, evaluating and tracking all project changes and ensure all major incidents are validated and progressed within SLAs aligned to Incident priority and status based on service requirements.
• Involved in PMR activities and Provided 24/7 support. Have Strong crisis management skills - able to directly work and remain calm in stressful situations
• ITIL V3 certified, Six sigma Green Belt certified, PRINCE2 Practitioner certified.
Domain Areas: Airline, GDS, Banking
Immediately available for interviews in Australia.