Zinier, AI-powered automation for field service, announces that it has closed its Series B funding round for US$22 million led by returning backer Accel, along with Founders Fund, Nokia-Backed NGP Capital, Qualcomm Ventures, and France-based Newfund.
The funding is said to be used for platform expansion and accelerating the company’s growth to answer the demand in the field service organisations using intelligent automation.
Zinier presents an AI-driven platform of Field Service Elements that combines Ai and insights to automate back-office functions with an all-in-one mobile experience for field technicians. It results in a device that helps monitoring equipment health and historical data to automatically trigger a preventative service request and assign it to the nearest qualified technician.
The company believes that its approach enables field service organisations to not just collect massive streams of the data in the field, but also to utilise that data to increase productivity, reduce costs, and boost customer satisfaction.
“The market opportunity for platform-based, automated field service is reflected in the huge demand we’ve seen from customers in infrastructure-heavy sectors, such as telecom and energy. With this additional investment, we’re able to continue expanding the capabilities of our platform and extend the reach of intelligent field service automation to new strategic markets and geographies,” said Arka Dhar, co-founder, and CEO of Zinier
In 2018, Zinier launched Field Service Elements behind a Series A funding round which has enabled the company to add several global telecommunications providers to its customer portfolios.
Zinier currently operates in North America, LATAM, and APAC as well as in vertical markets focussing on telecom and energy industries.