Retention Playbook Vietnam:
Mapping Personalized Customer Journeys

22nd Feb , 2023

Ho Chi Minh, Vietnam

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Unlock the recipe for accelerated growth.

Learn how to retain and win your customers in a time of global downturns and ultra-competitive fundraising landscape.

This event provides actionable strategies and best practices for building strong customer relationships, reducing churn, and maximizing customer lifetime value. We will discuss

  • The marketing landscape in 2022 and how it would look like in 2023
  • Understanding customer needs and creating a strong customer experience by using data analytics and loyalty programs
  • What are the key elements of successful customer retention, customer engagement, and monetization.
  • What are the available resources for building valuable, long-term relationships with your customers in today's competitive market
  • A closer look at the 2023 strategy and good case practice from high achiever players.
  • Why retention is key to ensuring opportunities
  • Case studies that work to retain your customers

Whether you are a small business owner or a marketing professional, Retention Playbook Vietnam is an essential resource for building valuable, long-term relationships with your customers in today's competitive market. Learn from industry experts across various sectors how they have created magnetic experiences to grow customer retention, increase lifetime value, and go from good to great.


  • 5:30

    Registration Opens

  • 6:00

    Welcoming Delegates & Speakers

  • 6:10

    Presentation by CleverTap & Selected Speaker

  • 6:30

    Session : Panel Discussion

  • 7:30

    Networking Dinner and Drinks - End

Who Should Attend

CXOs, MDs, Founders
Chief Digital Officers
Retention Heads,
VPs, GMs
Marketing Heads,
VPs, GMs
Product Directors,
VPs, GMs
CX Heads,
VPs, GMs


Mai Vo

Country Manager Vietnam


Lam Dac

Chairman and CoFounder

Quinn Campbell

VP of Growth

Sky Mavis

Huyen Trinh

Co-founder, CGO


Lê Tôn Vinh

Technical Director

FPT Play

Sarintip Satitsatian

Chief Omnichannel and Customer Experience Officer

Central Retail

Roadshow Recap and Highlights

Attend this Event to gain Knowledge from Industry Experts & Network with your Peers.

Register Now