Retention Playbook:
Gen Z and unexpected segments in the new normal

9th November, 2022

The Raffles Hotel Jakarta, Floor 2 Djakarta Room

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Unlock the recipe for accelerated growth.

Learn how to retain and win new and unexpected customer segments in a time of global downturns and ultra-competitive fundraising landscape.

The Big Leap in Jakarta will bring together market experts who have managed to leverage crises and achieve new heights, to share their insights and preparation for next level growth in 2023.

Join The Big Leap in Jakarta to:

  • Gain a deep and rooted understanding of Gen Z and its behaviour related to business.
  • Understand generation challenges and new normal for businesses, its implications for growth, and new markets.
  • Get a closer look at the 2023 strategy and good case practice from high achiever players.
  • Get started on your growth plan with a clear vision of what matters to your business.
  • Understand customer experience and how to keep them in love with your business.


  • 5:30


  • 5:50

    Welcoming Delegates

  • 6:00

    Opening Presentation

  • 6:15

    Session : Panel Discussion

  • 7:00

    Closing and Picture Session

  • 7:30

    Networking Session

Who Should Attend

CXOs, MDs, Founders
Chief Digital Officers
Retention Heads,
VPs, GMs
Marketing Heads,
VPs, GMs
Product Directors,
VPs, GMs
CX Heads,
VPs, GMs


Felicia Kawilarang



Marc-Antoine Hager

SEA Regional VP, Sales


Mediko Azwar



Mohan Belani



Timothius Martin

Head of Marketing


Roadshow Recap and Highlights

Attend this Event to gain Knowledge from Industry Experts & Network with your Peers.

Register Now