The funds will be used to expand to the US, as well as to add new products in the contact centre and sales acceleration technology space.
“Contact Centres are undergoing rapid transformation both in terms of impact to the core business and movement to cloud. This represents a US$3 billion global opportunity. Telesales and inside sales teams are adapting sales acceleration technology which is a US$12 billion opportunity and growing very fast. This fresh funding will catalyse our larger participation in both of these fantastic market opportunities,” said Bishal Kumar, CEO of Drishti.
Drishti was founded in 2003 by Bishal Kumar, Sachin Bhatia and Nayan Jain — all classmates from IIT Guwahati. With Ameyo, Drishti serves over 1,500 customers in over 40 countries, including Ola Cabs, Jabong, Bankbazaar, TinyOwl, Mphasis, WNS, Jordan Ahli Bank, and Chase Bank.
The firm also offers TexoCC targetting mid-sized contact centres and inside sales teams.