Freshdesk

Freshdesk, a leading SaaS help desk company, has announced the acquisition of Pipemonk, a data integration platform that allows companies to synchronise and move data amongst multiple cloud apps quickly and easily.

This acquisition is part of the overall strategy to create an ecosystem of interlinked Freshdesk and third-party products for businesses.

This is Freshdesk’s seventh acquisition in the last 16 months. The list includes Airwoot, Framebench, Konotor, and 1CLICK.

At Freshdesk, the Pipemonk team will work on strengthening the integrations between the Freshdesk suite of products, as well as expand third-party integrations for each of the Freshdesk products, thus cutting down the need for multiple logins, multiple amounts of data entry, and allowing instant and seamless access to dynamic data across products.

In Photos: Freshdesk’s office in Chennai

With over 90 per cent of organisations in the US currently using a cloud computing service, more and more businesses are finding themselves with a specialised bouquet of solutions that suit their needs rather than a one-size-fits all solution. The increasing adoption of SaaS and various cloud services often leads to the creation of information silos creating fragmentation of data across apps. This lack of visibility and automation can slow down and inhibit business, a growing problem that Pipemonk set out to solve.

This is where Pipemonk comes into picture. Its technology makes it very simple to integrate any two SaaS products. Using the platform, companies can integrate their business apps in a matter of minutes. It integrates multiple SaaS apps like e-commerce, accounting, CRM, marketing, helpdesk & automate data transfer between them in minutes.

Founded in 2014 by Satya Padmanabham (whose earlier venture YourBus got acquired by ibibo Group) and Ravi Madabhushi, Pipemonk enables small businesses to automate their data flow across cloud business solutions. Formerly known as ZapStitch, Pipemonk has raised US$2.1 million in funding from Helion and Orios Venture Partners to date. The startup serves more than 400 clients across the world.

“Integration software has been traditionally complex, requiring a long on boarding process and requiring many engineering hours to have it done well. It can also prove to be very expensive” said Satya Padmanabham, Co-founder of Pipemonk. “With the Pipemonk platform, we made it possible for even non-engineers to configure and run an integration in a matter of minutes. That’s how simple and efficient we’ve made the entire process,”

“The Pipemonk team will enhance Freshdesk’s capabilities to integrate within our own products as well as external products. Having your apps talk to each other and enabling seamless flow of data plays an important role in any business today, and we at Freshdesk are focused on making that workflow process simple for our customers,” said Girish Mathrubootham, Founder and CEO of Freshdesk.

Freshdesk is the leading provider of cloud-based customer engagement software. Freshdesk’s suite of products include the flagship product, Freshdesk, which allows organizations to support customers through email, phone, websites, forums, and social media; Freshservice, a cloud-based service desk and IT service management solution;
Hotline.io, an in-app support and engagement platform for mobile-first businesses; and Freshsales, a CRM solution and sales system for high-velocity sales teams.

The company has over 100,000 customers around the world including 3M, Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco.Based in San Bruno, California, Freshdesk has offices in Germany, the UK, Australia and India.

Last November, Freshdesk raised a massive US$55 million funding in a Series F round led by Sequoia Capital India with the return of existing investor Accel Partners. Previously, Freshdesk has nabbed US$50 million in its Series E round of financing, led by existing investor Tiger Global.