Lack of access to quality and neutral information about healthcare and medical services providers is one of the biggest problems faced by patients in emerging markets. Jakarta-headquartered Alodokter aims to change this.
Alodokter will use the latest investments to develop a fully-integrated healthcare ecosystem, where patients anywhere can manage their lifestyle, chat with doctors, handle their medical records, or book offline medical services.
“We want our app to be on top of the mind of our patients when they have health-related issues. By managing so much information on patients, doctors and service providers, we are gradually building a much more efficient solution than traditional methods to find the right solution for patients,” said Alodokter Founder and CEO Nathanael Faibis.
Launched in 2014, Alodokter prepares and publishes content about diseases, drugs, well-being and family, in addition to providing a database of patients and doctors and Q&As in Bahasa. The platform recently introduced an Artificial Intelligence-assisted chat app, where patients can chat with doctors. The startup claims that over 250,000 patients use the chat platform to interact with 350-plus doctors every month .
“Our big bet was that online market demand would go for chat interaction with doctors. Users’ reception has been very impressive. We believe that a mix a AI and real-doctor interaction is the future of healthcare online. We are gathering one of the largest databases of patient/doctors interaction in the world, which will give us an important edge in providing one of the best digital healthcare services,” Faibis added.
Alodokter claims it has more than 16 million active monthly users, and has clocked more than 1 million downloads so far.
The startup is also running a similar service in Thailand, under the brand Pobpad.com.