BitTitan SG Pte Ltd

Software Engineer, Escalations

BitTitan SG Pte Ltd

| Singapore

Salary (SGD) Not specified

Full Time | 1 Applicant(s)

Posted: 08 Dec 2017

Skills required


About Company

BitTitan is a cloud enablement provider, delivering solutions that help companies sell, onboard and manage cloud services. We're doubling in size and we're hiring 100 smart & creative people in 2017.

Job Description

Who is BitTitan?

We’re a busy, growing company bursting with creative and passionate individuals, and we’re looking for more great people to join our team. With offices in Seattle and Singapore, plus remote employees in dozens of countries, we share a global attitude of “getting sh*t done and having fun doing it.”

What is BitTitan doing?

BitTitan is revolutionizing managed services automation, and empowering thousands of IT service providers worldwide to be more profitable in the cloud era.

Why should you work for BitTitan?

We doubled in size in 2016, and we’re still growing. BitTitan employees are hard-working, risk-taking, and we love to have fun. Join us if you're ready to blow people's minds with how awesome you are as a person and an employee. And if your head is like ours—in the cloud!

We are currently seeking a Software Engineer, Escalations for our award winning Singapore office.

Have a unique knack for deep debugging / troubleshooting, but not ready for feature design - and want to learn from some of the best enterprise software engineers you can find in Singapore? This position is a great starting point to learn about distributed systems, software architecture, cloud migrations, enterprise automation - and ultimately move to feature development or enterprise technical consulting.

Responsibilities: the kind of sh*t you'll get done includes...

Debug, identify the root cause and resolve escalated customer issues

Provide frequent updates to the Support Team

Write root cause analysis documents upon customer request

Proactively seek out issues that can affect the customers and take the necessary steps to resolve them

Contribute to internal knowledge base articles

Skills/expertise: we want to meet you if you're all about...

Bachelor/Master degree in science or engineering preferred

Experience with strongly typed object-oriented programming (C#, Java)

Highly motivated and willing to go the extra mile to learn, analyze and solve technical issues

Solid problem solving and deep troubleshooting skills (ex: packet sniffing, debugging, etc.)

Ability to work at all levels of the stack (database, back-end, front-end)

Ability to read, learn, and fix code that you’ve never seen before

Ability to consider multiple solutions, and evaluate the impact and risk of each solution

Ability to pass a background check and handle sensitive data in a confidential manner

Ability to record, replay, and organize repro steps

Strong communication skills: be able to give the right level of information at the right time to the right person

Ideal fit: you might be perfect for us if...

Experience working in a start-up environment preferred

Extremely passionate about acquiring knowledge and willing to invest the effort and hours to do so

Able to work under stress in a fast-paced environment