Ematic Solutions Pte. Ltd.

Junior, Customer Success Manager

Ematic Solutions Pte. Ltd.

| Indonesia

Salary (IDR) 6M - 10M

Full Time | 1 Applicant(s)

Posted: 16 Oct 2018

Skills required

Marketing Strategy, Team Management, Account Management, Customer Experience, Digital Marketing, Artificial Intelligence (AI), Customer Development, Customer Relationship Management, Digital Strategy

About Company

Ready for your next career move in digital marketing and AI? Believe in working smart, and want to have fun doing it? Ematic Solutions might just be the place for you!

Job Description


• Have 0-2 years of relevant experience in Account Management and Customer Service, or with relevant academic qualifications.

• Are able to multi-task effectively and adjust quickly to different situations

• Are willing to learn and adapt to new and different technologies

• Have impeccable written and verbal communication skills, both in Bahasa and English

• Are obsessed with detail, and have an analytical mindset

• Are a strong team player, but still a self-starter


• On-boarding and partnering with our customers, helping to ensure that they’re up and running on our platform

• Building strong trusted/strategic advisory relationships with our customers, anticipating their needs and helping them use our products and services to make their businesses more effective and successful.

• Developing, preparing, and nurturing customers for advocacy.

• Proactively reaching out to customers to identify and/or develop up-sell opportunities.

• Collaborating with the support team and other internal stakeholders to help customers resolve issues they are facing.

• Managing account escalations.


• All the perks that comes along with working in a startup and we pay competitively

• Be part of a fast growing company that nurtures entrepreneurial nature, startup culture and wants to unlock the best version of you

• Work with a diverse team of smart people who are also fun after work

• Collaborate with a multi-national team across APAC

• Opportunity to travel for better exposure across our operating markets