The Customer Success Executive will be responsible for supporting and training our customers onto our Enterpryze Cloud Based solution based in our office in Kuala Lumpur.

The successful candidate will be a customer focused, enthusiastic and confident professional who will form part of our Customer Success Team. This team is responsible for the customer journey from the initial set up of Enterpryze to the training, support and ongoing development of the customer success relationship.

Responsibilities:

• Ongoing customer support & troubleshooting via webinars etc
• Ownership of customer issues to completion
• Become a product specialist for Enterpryze
• Supporting new customers and partners onto Enterpryze
• Complete all customer training in a professional manner
• Complete all partners connections and connection training
• Proactively develop customer relationships
• Ensure each customer is brought on the Enterpryze journey successfully
• Seek new ways to enhance & improve the customer experience

Required Skills:

• Excellent communication skills, written & verbal
• Fluent English speaker
• Fluent Mandarin speaker
• Previous SAP B1 experience an advantage
• Proven track record in Customer Support
• A level of technical knowledge is required
• Highly & self-motivated with a drive to succeed
• Experienced in high level customer service
• Excellent organizational skills
• Problem solver
• Multitasker
• Team player

Education/Technical Expertise:

3rd level qualification