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Rakuten, the internet service company from Japan, today announced the opening of its new Rakuten India Development and Operations Centre (RIDOC) in collaboration with PROLIM Global Corporation, the private IT consulting services company in USA with operations in India.

In addition to its primary role as a global development centre, the RIDOC will also supplement Rakuten’s knowledge base and staffing retention.

Most of the companies retain the knowledge and expertise of its full-time personnel but it is more challenging to achieve this with partner staffs, who are often only involved on a project-by-project basis. The RIDOC will address this issue by supplementing the India development operations with a Build-Operate-Transfer framework, which will help retain personnel, increase the knowledge base and give partner staff more opportunities to support other Rakuten Group companies and projects around the world.

The opening of the RIDOC follows the establishment of Rakuten’s development centres in China (Beijing), the US (San Francisco) and Singapore.

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Rakuten’s, Managing Executive Officer and Director of Development, Hiroaki Yasutake commented, “I am very pleased to announce the opening of the RIDOC. By developing resources at the RIDOC that will be used throughout the Rakuten Group, we will have the opportunity to develop best practices, standardise processes and procedures, improve the efficiency of our operations worldwide and build a truly global team.”

The RIDOC is currently focussed on infrastructure operations processes and resources; however, work has begun on developing talent in infrastructure automation, software development and quality assurance. In the future, the centre will expand into other areas complementary to Rakuten’s global business.

The RIDOC is located at the World Trade Center in Bangalore, which is known as the Silicon Valley of India and is home to a large number of multinational IT companies.