Over 18 years’ of extensive working experience, across Big 4 Assurance & Consulting Company + Two Major Telecom companies in Indonesia (>100 million subs-base company with extensive product line & channel - Core, Value Added Service/OTT, and Digital) + Indonesia #1 E-Commerce company, has exposed him a broad knowledge & real extensive experience from strategy development, product development, go-to-market, until a full hands-on operations experience across areas of Customer Experience, Customer Engagement, Strategic Vendor Management, Relationship Marketing, Product Development, Risk & Partnership Management, and Online & Offline Retail Management. Successfully led and brought his companies in successful CX transformation and winning many awards in customer engagement & customer experience management areas both local and international from 2011 until now, and for his specialty & contribution in uplifting "A Reactive and cost-heavy Ops" to "Strategic Business Unit", has been awarded him as "Asia’s CRM Manager of The Year", 2012. In CX scope, he was successfully developing a new concept of customer-oriented "Go-to-Market funnel" for product launch, which brought him several awards in CX areas (2012-2020), including selected as "Indonesia Future Business Leader", 2013 from SWA Magazine. His leadership in transforming Ops team in Tokopedia in 2018 has delivered billions of dollars annual cost-saving and experience improvement at the same time, which awarded the best Omni-channel by CX Asia Award (Singapore, 2019), Top 10 Company in Service Experience by a local institution (ICCA, 2019), Regional Winner in Contact Center World (APAC level, Thailand 2019), and the World Level (Barcelona, 2019) for Best in Customer Service, Best Technology Innovation, and Best Use of Self-Service Tech in Customer Interactions. Actively share his thought & experience as speaker and panelist in Customer Experience, Digital Transformation, Customer Management, Leadership Forums.