Freshdesk

Freshdesk

Freshdesk is a cloud-based customer support platform that was founded with the mission of enabling companies of all sizes to provide great customer service.

Founded: January 2010

About Freshdesk

Freshdesk is a cloud-based customer support platform that was founded with the mission of enabling companies of all sizes to provide great customer service. Freshdesk enables companies to provide multichannel support via phone, email, chat, website, social networks and mobile apps. Their goal is simple: make it easy for brands to talk to their customers and make it easy for users to get in touch with businesses.

The idea for their flagship product came from a comment on a Hacker News post in 2010. The founders saw a need for a better customer support solution that could scale with companies as they grow. So they started building one. Six months later, Freshdesk won the Microsoft BizSpark Startup Challenge and one hundred days after that we celebrated our 100th customer.

In five years, we have grown exponentially. Today we have more than 500 passionate employees globally and Freshdesk helps over 50,000 businesses and organizations around the world offer better, more personal support to their customers. And of course, they use Freshdesk themselves to keep their customers happy.

Freshdesk makes customer happiness refreshingly easy. Launched in 2010, Freshdesk has over 50,000 customers across the world, including 3M, Honda, Hugo Boss, SolarCity and University of Pennsylvania. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk’s cloud-based customer support software enables companies of all sizes to support customers through email, chat, phone, mobile apps, websites, forums and social media channels. The company is headquartered in San Francisco and has offices in Chennai, London and Sydney. Freshdesk is backed by Accel Partners, Google Capital and Tiger Global, and has raised $94million in funding.

Team

Funding

INVESTOR
STAGE
AMOUNT
DATE

United States of America

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Round: Series F
Round Size: US$55M
Date: Nov 2016

United States of America

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Round: Series E
Round Size: US$50M
Date: Apr 2015

United States of America

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Round: Series D
Round Size: US$31M
Date: Jun 2014

United States of America

Round: Series C
Round Size: US$7M
Date: Nov 2013

United States of America

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Round: Series B
Round Size: US$5M
Date: Apr 2012

Previous Investments

COMPANY
ROUND
ROUND SIZE
DATE
Round: Acquisition
Round Size: -
Date: Jan, 2017
Round: Acquisition
Round Size: -
Date: Oct, 2016
Round: Acquisition
Round Size: -
Date: Apr, 2016
Round: Acquisition
Round Size: -
Date: Feb, 2016